Helping customers reach their destination

Secure Airparks airport parking legal agreements

Below are the legal agreements which form all the terms and conditions of your bookings, our cancellation policy along with our website privacy policy.

Standard Self Parking Terms and Conditions (“the conditions”)

This is a legal document which contains contractual provisions. Your Statutory Rights are not affected.

1. Bookings

1.1 Bookings through the Secure Airparks website are deemed to be made when validated on the website.

1.2 Bookings made by telephone are deemed to be made when confirmed by a Secure Airparks telesales operator.

1.3 All services are subject to availability.

1.4 Secure Airparks reserve the right not to accept or fulfil a booking.

1.5 All tariffs include VAT and are on a per day basis (00:01 – 23:59). For example: Saturday to Saturday will be 8 days. If your return is delayed, you may incur extra charges. No refund will be made for unused days.

1.6 We recommend that you tell one of our staff, when you arrive at the car park, if you intend to leave your vehicle for longer than 28 days, or your plans change so that you would be so parked. Unless you tell us this, or you have pre-booked for longer than 28 days, we will be entitled to assume that your vehicle has been abandoned. Abandoned vehicles may be disposed of and we will recover the cost thereof from you.

1.7 We reserve the right to change our tariffs at any time and to withdraw any special rate. This will not affect any reservation made before the change. The applicable tariff will be shown on your booking confirmation.

1.8 We only accept bookings for cars and light vans. You are not entitled to a refund if your vehicle exceeds the size limits we impose. Please contact us if you wish to check whether your vehicle will be accepted.

1.9 When you book you may be required to specify the make, type, and registration number of the vehicle to which the booking relates. You may change these details at any time before you arrive at the car park, at no charge, by contacting us.

1.10 Our car parks have disabled spaces for use by blue badge holders, but unfortunately we cannot accept bookings specifically for disabled spaces. If you have any particular requirements, please contact a member of staff on arrival.

2. Payment

2.1 Payment for a booking made by telephone or on our website can be made using most debit or credit cards.

2.2 If payment by card is declined or if a payment cheque is returned uncleared Secure Airparks and the service provider reserve the right not to fulfil your booking.

2.3 All prices are quoted in pounds sterling including VAT.

2.4 When using a overseas credit card the card issuer will debit your account in your local currency at the exchange rate applicable on the date of processing. A conversion charge may be applicable.

2.5 Payment by cheque should be made to Secure Airparks, 100 Ingliston Road, Ingliston, Edinburgh, EH28 8AU (“the administration address”)

3. Cancellation

3.1 When booking a Secure Airparks Early Bird Product this cheaper parking rate is subject to a no cancel or no amendment policy. Car Registrations can be changed.

3.2 The Secure Airparks Standard Rate can be cancelled and amended up to 24 hours before travel. No amendements or cancellations can be made after this time.

3.3 All amendments and cancellations where applicable can be made on our website.

4. Parking

4.1 Once you have booked and we have received payment for that booking, you are entitled to park the designated vehicle in our car park. The parking of your vehicle will be subject to these Conditions of Parking.

4.2 You must park your own vehicle and retain your keys. Parking is at your own risk. We cannot park your vehicle for you, nor look after your keys.

4.3 Unless specifically requested to do so by us or our employees, servants or agents you should not under any circumstances:

  • park in a no parking area
  • park on a double yellow line
  • park other than in a designated parking bay
  • park in a disabled bay without displaying the required ticket
  • park across two parking bays
  • park in a space that is marked as “reserved” without authorisation

4.3 All vehicles must be locked. We cannot assist you in gaining access to a locked vehicle if you do not have the keys. Tariffs continue to be charged until the vehicle is removed.

4.4 Whilst vehicles are insured when in our premises, no contract or deposit whether express or implied is entered into by Secure Airparks or its patrons.

4.5 During the Parking Period Secure Airparks shall keep the vehicle at its premises.

4.6.1 Any customer wishing to reclaim his vehicle prior to expiry of the agreed parking period will be liable to pay the parking fee for the whole of the agreed parking period.

4.6.2 Secure Airparks require no less than 2 hours notice to make a vehicle available for collection prior to the day of expiry of the agreed parking period.

4.7 Neither the customer nor any other person shall have the right to remove the vehicle or any other personal items therein prior to payment in full of the parking fee.

4.8 It is the duty of the customer to ensure that the vehicle is in a proper roadworthy condition prior to leaving Secure Airparks premises and entering onto the public highway.

4.9 A customer must produce the receipt provide by Secure Airparks when reclaiming the vehicle. In the event that a receipt is lost Secure Airparks shall be entitled to require proof of the customer identify.

4.10 Secure Airparks shall not be obliged to release the vehicle to a third party without the written authority of the customer.

4.11 In the event of a car being left for a long period of time without consulting Secure Airparks we may take ownership of the vehicle to recoup costs of car parking.

5. Customer’s Liability

5.1 The customer shall be liable for and indemnify Secure Airparks in respect of any death, personal injury or damage caused by the customer or any person with the customer whilst on Secure Airparks premises or in anyway arising from a breach of the warranty in paragraph 5.2 below.

5.2 The customer warrants to Secure Airparks that at the commencement of the parking period, the customer’s vehicle is in a safe and roadworthy condition, has a current MOT certificate (if required by law) and that no dangerous, toxic or illegal substances have been left within the vehicle.

5.3 Should you damage another vehicle or any part of a car park you must report the matter immediately to a member of our staff and give him or her the registration numbers of both vehicles together with your full name and address and the name and address of your insurance company together with your policy number. In doing so, for the purposes of the Data Protection Act 1998 and any other relevant law you are consenting to our passing this information on to the owner or driver of any other vehicle involved.

6. Transport to and from Airport

6.1 Transport between Secure Airparks premises and the airport on Secure Airparks vehicles is (subject to these conditions) included in the parking service.

6.2 Transport between Secure Airparks premises and the airport leaves at regular intervals to coincide with flight arrivals and departure times. It is the customer’s responsibility to arrive at Secure Airparks in good time (allowing for possible traffic congestion and other delays) to enable them to arrive at the airport by the airline’s recommended check in time.

6.3 Secure Airparks accept no liability for transport delays caused by traffic congestion, vehicle breakdown or other causes beyond Secure Airparks' control.

6.4 customers should not board a vehicle if they are unable to find a seat or if the maximum number of standing passengers (as displayed in the vehicle) have boarded.

6.5 Children under the age of 8 may only travel if seated.

6.6 No animal may be carried without prior agreement of Secure Airparks.

6.7 All travel luggage must be kept with the persons travelling or in the luggage storage areas on the vehicle and must not be placed in the aisles or standing areas.

6.8 The proprietors of Secure Airparks or their employees do not accept any liability for property breakages in the luggage compartment of the coaches howsoever caused, any breakable items should be retained inside the coach by patrons.

6.9 The driver is responsible for the safety of the vehicle. Any passenger whose conduct is in breach of statutory regulations or whose conduct or condition is in the opinion of the driver a danger or potential danger to the vehicle or its passengers may be removed from the vehicle or prevented from boarding on the driver’s authority.

6.10 The customer will be responsible for any damage caused to the vehicle by the customer or any person travelling with the customer.

7. Exclusion of Liability

7.1 Secure Airparks does not accept any responsibility of liability (whether as bailee or otherwise) for any theft, loss or damage to:

  1. any personal property or loose items left within the vehicle whilst on Secure Airparks premises (whether or not during the Parking Period) or:
  2. for any personal property (including travelling luggage) of the customer or any persons travelling with the customer either when on Secure Airparks premises or at the airport.

7.2 Secure Airparks does not accept any responsibility or liability (whether as bailee or otherwise) for any damage to the windscreen or any other glass in the vehicle or mechanical failure.

8. Complaints Procedure

8.1 Nothing in this procedure restricts the customer's right to pursue remedies through the Court.

8.2 Secure Airparks will acknowledge the customer’s complaint in writing within 5 working days.

8.3 Subject to receiving the customer’s co-operation in supplying any additional information which is required in relation to the complaint and (if required) the vehicle being made available for inspection Secure Airparks will deal promptly with the complaint.

8.4 A complaint will initially be dealt with by Secure Airparks customer Services Department.

8.5 Secure Airparks' customer Service Officer will endeavour to give a written decision in respect of the complaint within 30 days of receiving the same. This period may need to be extended in the event of any delay in the customer supplying further information which is required or there being a delay in the vehicle being made available for inspection.

8.6 In the event of a complaint relating to alleged damage to a vehicle the customer will make the vehicle available for inspection by Secure Airparks to any repairs being carried out thereto.

8.7 Any communication in relation to the complaint can be made by e-mail with the Company’s Customer Services Officer (“CSO”) at complaints@secureairparks.com by using the customer Service number 0131 33 33 377 or in writing addressed to the CSO at the administration address (see 2.5 above).

8.8 All telephone call to Secure Airparks are charged at the rate agreed with your telephone provider. Telephone call may be monitored.

9. Miscellaneous

The paragraph headings do not form part of these conditions and shall not be taken into account in the construction or interpretation thereof.

10. Jurisdiction

10.1 The contract between Secure Airparks and the customer and any person travelling with the customer shall be governed by the laws of Scotland and these conditions shall be constructed in accordance with the laws of Scotland and the parties hereby consent to the exclusive jurisdiction of the Courts of Scotland.

11 Prohibited Activities:

  • No vehicle shall be towed into the car park or enter otherwise than under its own mechanical power and no work or repairs or maintenance to or washing of or cleaning of vehicles by you or anyone on your behalf shall be done in the car park.
  • No activity in connection with the selling, hiring or other disposal of the vehicle shall be carried out in the car park.
  • No commercial activity shall be conducted from any vehicle within the car park.
  • No vehicle shall obstruct any access or circulation area within the car park.
  • No vehicle shall park other than within the spaces designated for parking.
  • No person shall do anything in the use of the car park that may be a nuisance or inconvenience us or any other user of the car park.
  • No vehicle shall cause any unnecessary noise, vibration or exhaust fumes within the car park.
  • No vehicle shall be parked so as to take up more than one space designated for parking.
  • No person shall do any act or thing which may render valid or void any policy of insurance effected in respect of the car park.
  • No person shall park in spaces designated as being reserved unless entitled to do so.
  • No person shall deposit any rubbish, litter or refuse of any kind in the car park, other than in proper receptacles provided for the purpose.
  • No person shall pour or transfer petrol or other fuels into or out of the fuel tank of any vehicle.
Updated: 14/12/2012

Cancellation Policy

When booking a Secure Airparks Early Bird Product this cheaper parking rate is subject to a no cancel or no amendment policy. Car Registrations can be changed.

The Secure Airparks Standard Rate can be cancelled and amended up to 24 hours before travel. No amendements or cancellations can be made after this time.

All amendments and cancellations where applicable can be made on our website.

Privacy Policy

This website is operated by Secure Air Parks (Edinburgh) Limited.
We take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important information on:

• the personal information we collect about you,
• why we collect, store and use your information,
• who your information might be shared with, and
• your rights in relation to your information.


Who we are
Secure Air Parks (Edinburgh) Limited (SC115834) ('we' or 'us') collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘data controller’ of that personal information for the purposes of those laws (ie we are responsible for, and control the processing of, your personal information).


What information we collect?
Personal information provided by you
We collect personal information about you (such as your name, email address, payment details, car registration when you register with us or purchase services from us. We also collect personal information when you contact us, send us feedback/complete customer surveys or participate in a competition.
Sensitive personal information


We do not collect sensitive personal information (which includes information relating to ethnic origin, political opinions, religious beliefs, trade union membership, physical or mental health or condition, sexual life or criminal offence information).


Monitoring and recording communications
We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, fraud prevention and compliance.
Use of cookies 


A cookie is a small text file which is placed onto your computer (or other electronic device) when you use our website. We use cookies on our website, for example we may monitor how many times you visit the site, which pages you visit and the originating domain name of a user's internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.


You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.


For further information on our use of cookies, please see our Website cookie policy.
For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

How will we use the information about you?
We generally process your data under the following lawful grounds:

(i) performance of a contract with you,
(ii) necessary for our legitimate interests (running our business, provision of services, network security, and/or
(iii) necessary to comply with a legal obligation.

 

We may use more than one lawful ground depending on the specific purpose for which we are using your information. We collect information about you so that we can:

• identify you and manage any accounts you hold with us;
• process and fulfil your booking;
• conduct research, statistical analysis and behavioural analysis;
• if you agree, let you know about other products or services that may be of interest to you—see 'Marketing’ section below;
• detect and prevent fraud;
• customise our website and its content to your particular preferences;
• notify you of any changes to our website or to our services that may affect you;
• improve our services; and Marketing


We would like to send you information by post, email, telephone, text message (SMS) or automated call about our products and services, competitions and special offers which may be of interest to you.
We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when you register online for an account or where you complete a booking with us.
If you have consented to such receive marketing from us, you can opt out at any time. See 'What rights do you have?’ below for further information.


How long we keep your data for
We will hold your name, address and contact details for 3 years to enable us to fulfil your booking and where required by applicable UK law. We do not store your payment details but will hold limited information regarding your payment for the period we require to retain this information under applicable UK tax law
Who your information might be shared with

We may disclose your personal data to:
• our agents and service providers; and
• law enforcement agencies in connection with any investigation to help prevent unlawful activity.
Keeping your data secure


We will use technical and organisational measures to safeguard your personal data, and prevent it from being accidentally lost, or used or accessed in an unauthorised way. We limited access to your personal information to those who have a genuine business need to know it, access to your account is controlled by a password and user name that are unique to you and payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology). We also have procedures in place to deal with any suspected data security breach and will notify you and the Information Commissioners Office of a suspected data security breach where we are legally required to do so.
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How can you contact us?’ below).


What can I do to keep my information safe?
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Transfers of your information out of the EEA
We do not transfer your personal data out with the European Economic Area.
What rights do you have?
Under the current data protection rules you have a number of important rights free of charge. In summary, those include rights to:
• fair processing of information and transparency over how we use your use personal information,
• access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address,
• require us to correct any mistakes in your information which we hold,
• require the erasure of personal information concerning you in certain situation,
• object at any time to processing of personal information concerning you for direct marketing,
• object in certain other situations to our continued processing of your personal information, and
• otherwise restrict our processing of your personal information in certain circumstances.

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation

If you would like to exercise any of those rights, please contact us on via the methods below. You should provide us with enough information to identify you (eg account number, user name, registration details) and let us know the information to which your request relates. We may contact you to request additional information to identify you if required.


If you would like to unsubscribe from any marketing you can also click on the ‘unsubscribe’ button at the bottom of the email. It may take up to 2 days for this to take place.

How to contact us
Please contact us if you have any questions about this privacy policy or the information we hold about you.
If you wish to contact us, please send an email to supervisor@secureairparks.com, call us on 0131 333 3377 or write to us at 100 Ingliston Road, Edinburgh, EH28 8AU.

Changes to the privacy policy

This privacy notice was published on 20th May 2018. We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.