Secure Airparks airport parking legal agreements
This is a legal document which contains contractual provisions. Your Statutory Rights are not affected.
1.1 Bookings through the Secure Airparks website are deemed to be made when validated on the website.
1.2 Bookings made by telephone are deemed to be made when confirmed by a Secure Airparks telesales operator.
1.3 All services are subject to availability.
1.4 Secure Airparks reserve the right not to accept or fulfil a booking.
1.5 All tariffs include VAT and are on a per day basis (00:01 – 23:59) with the total period of your booking being your “Parking Period”. For example: booking from a Saturday to the following Saturday would be a Parking Period of 8 days. If your return is delayed, you may incur extra charges. No refund will be made for unused days.
1.6 We recommend that you tell one of our staff when you arrive at the car park, if you intend to leave your vehicle for longer than 28 days. If your plans change after parking, you should contact Secure Airparks as soon as possible if such changes will mean you exceed your Parking Period. Unless you tell us, or you have pre-booked for longer than 28 days, we will be entitled to assume that your vehicle has been abandoned. Abandoned vehicles may be disposed of and Secure Airparks will recover the cost of such disposal and any outstanding parking charges from you.
1.7 Secure Airparks reserves the right to change its tariffs at any time and to withdraw any special rate. This will not affect any reservation made before the change. The applicable tariff will be shown on your booking confirmation.
1.8 We only accept bookings for cars and light vans. For the avoidance of any doubt, a ‘light van’ would be a van of a type similar in size to (for example but without limitation to) a Peugeot Partner, VW Caddy, or any passenger car van conversion. A Ford Transit or similar may not be considered by Secure Airparks to be a ‘light van’ for the purposes of these Conditions of Parking. You are not entitled to a refund if your vehicle exceeds the size limits we impose. If you are in any doubt, please contact us prior to your arrival if you wish to check whether your vehicle will be accepted since if your vehicle is not, you may be denied access.
1.9 When you book you may be required to specify the make, type, and registration number of the vehicle to which the booking relates. You may change these details at any time before you arrive at the car park, at no charge, by contacting us provided always that any such changes mean that your vehicle continues to meet the requirements of clause 1.8 above.
2.1 Payment for a booking made by telephone or on our website, can only be made using Mastercard, VISA or Maestro.
2.2 If a payment by card is declined, or if a payment cheque is returned uncleared, Secure Airparks or any of Secure Airparks appointed service providers, reserve the right not to fulfil your booking. For the purposes of this clause 2.2, a Secure Airparks service provider shall be any third party through whom a customer is able to make a booking.
2.3 All prices are quoted in pounds sterling including VAT.
2.4 When using an overseas credit card, the card issuer will debit your account in your local currency at the exchange rate applicable on the date of processing. An additional conversion charge may then be applicable and payable by you to Secure Airparks in order to fulfil your booking. If you are using an overseas credit card, it is your responsibility to ensure any and all such applicable charges are paid in advance of your arrival at Secure Airparks.
2.5 Payment by cheque should be made to Secure Airparks, 100 Ingliston Road, Ingliston, Edinburgh, EH28 8AU (the “Administration Address”)
3.1 The customer may cancel a booking up to 24 hours before commencement of the booked Parking Period and receive a refund minus a 15% administration fee for any booking of 7 days and over. For any booking of less than 7 days, a credit will be given for future use.
3.2 A customer who cancels a booking within 24 hours of commencement of the booked parking period shall be liable to pay the full parking fee agreed for the whole of the booked Parking Period.
3.3 Cancellations shall be in writing by post to the Administration Address; by fax to 0870 733 0787, or by e-mail to email@example.com.
3.4 For the purposes of this clause (3), the booked Parking Period shall be deemed to commence at midnight on the day prior to the commencement date of the booked Parking Period.
4.1 Once you have booked and Secure Airparks has received payment for your booking, you are entitled to park the designated vehicle in our car park. The parking of your vehicle will be subject to these Conditions of Parking.
4.2 You must park your own vehicle and retain your keys. The process of parking your vehicle and the leaving of your vehicle parked at Secure Airparks is at your own risk. We cannot park your vehicle for you or look after the keys to your vehicle.
4.3 All vehicles must be locked. If you lose or are not in possession of the keys to your vehicle, or your vehicle prevents your access through a fault with your key or your vehicle, Secure Airparks cannot assist you in gaining access to a locked vehicle. For the avoidance of any doubt, in this scenario parking tariffs will continue to be charged and owed by you until the vehicle is removed.
4.4 All vehicles are left at Secure Airparks at the owner’s risk. You must properly and fully insure your vehicle and any contents for the entire duration of your Parking Period and any continuing period of parking that may occur beyond your Parking Period. Secure Airparks shall not be liable whether in contract or in tort for any loss or damage to your vehicle or its contents save for in the case of the wilful misconduct of Secure Airparks giving rise to such loss or damage whilst your vehicle is on Secure Airparks property. No contract or deposit whether express or implied is entered into by Secure Airparks or its patrons.
4.5 During the Parking Period, Secure Airparks shall keep the vehicle at the Administration Address.
4.6 Any customer wishing to reclaim their vehicle prior to expiry of the agreed Parking Period will be liable to pay the parking fee for the whole of the agreed Parking Period.
4.7 Neither the customer nor any other person shall have the right to remove the vehicle or any other personal items therein prior to payment in full of the parking fee.
4.8 It is the duty of the customer to ensure that the vehicle is in a safe, proper and lawfully roadworthy condition prior to leaving Secure Airparks premises and entering onto the public highway.
4.9 A customer must produce the receipt provided by Secure Airparks when reclaiming the vehicle. In the event that a receipt is lost Secure Airparks shall be entitled to require proof of ownership or lawful custody of the vehicle concerned before allowing the vehicle to exit the Secure Airpark premises.
4.10 Secure Airparks shall not be obliged to release the vehicle to a third party without the written authority of the registered keeper of that vehicle.
4.11 In the event of a vehicle remaining at the Secure Airparks premises for a period in excess of 28 days without prior consultation and without the prior written consent of Secure Airparks, and where any parking charges incurred have remained unpaid for the same period then, in addition to any other rights or remedies available to it, Secure Airparks may seek removal and disposal of the vehicle and recover costs of car parking or, at the sole discretion of Secure Airparks, seek to obtain title to the vehicle concerned.
5. Customer’s Liability
5.1 The customer shall be liable for and indemnify Secure Airparks in respect of any death, personal injury or damage caused by the act or omission of the customer or any person with the customer, or any of the customer’s property (including the customer’s vehicle) whilst on Secure Airparks premises, or in any way arising from a breach of clause 5.2 below.
5.2 The customer warrants and represents to Secure Airparks that the customer’s vehicle is in a safe, lawful and roadworthy condition, is fully and properly insured, has a current MOT certificate (if required by law) and that no dangerous, toxic or illegal substances or items have been left within the vehicle.
5.3 Should you damage another vehicle or any part of the car park, you must report the matter immediately to a member of our staff and give them the registration numbers of all vehicles concerned and details of the damage, together with your full name and address, the name and address of your insurance company together with your policy number. In doing so, for the purposes of the Data Protection Act 2018 and any other relevant law, you are consenting to our passing of this information to the owner or driver of any other vehicle involved and/or our own insurers where there is any damage to our property.
6. Transport to and from Edinburgh Airport
6.1 Transport between Secure Airparks premises and the airport, on Secure Airparks vehicles is (subject to these Conditions of Parking) included in the parking service.
6.2 Transport between Secure Airparks premises and the airport leaves at regular intervals to coincide generally with flight arrivals and departure times. It is the customer’s responsibility to arrive at Secure Airparks in good time (allowing for possible traffic congestion and other delays) to enable them to arrive at the airport by the airline’s recommended check-in time.
6.3 Secure Airparks accept no liability for transport delays caused by traffic congestion, vehicle breakdown or other causes beyond Secure Airparks' control.
6.4 customers should not board a vehicle if they are unable to find a seat or if the maximum number of standing passengers (as displayed in the vehicle) have boarded.
6.5 Children under the age of 8 may only travel if seated.
6.6 No animal may be carried without the prior written agreement of Secure Airparks.
6.7 All travel luggage must be kept with the persons travelling or in the luggage storage areas on the vehicle and must not be placed in the aisles or standing areas.
6.8 The proprietors of Secure Airparks or their employees do not accept any liability for property losses or breakages in the luggage compartment of the coaches howsoever caused. Any breakable items should be retained inside the coach by patrons wherever reasonably possible.
6.9 The driver is responsible for the safety of the vehicle. Any passenger whose conduct is in breach of statutory regulations or whose conduct or condition is, in the reasonable opinion of the driver, a danger or potential danger to the vehicle or its passengers, may be removed from the vehicle or prevented from boarding on the driver’s authority.
6.10 The customer will be responsible for any damage caused to the vehicle by the act or omission of a customer or any person travelling with the customer or the customer’s luggage.
6.11 All users of the Secure Airparks transport are expected to take reasonable care for their own safety. Our vehicles will be travelling on the public highway and may have to stop suddenly in the event of accident avoidance or hazard. You must therefore ensure you are properly seated or, if standing, holding the safety rail; and ensure any luggage is properly and securely stowed. If you wish to board a Secure Airparks vehicle but you are unable to board safely and in accordance with the provisions of this section 6, you should not board and wait for another vehicle where you can board safely.
7. Exclusion of Liability
7.1.1 Without prejudice to clause 4.4 above, Secure Airparks does not accept any responsibility or liability (whether as bailee or otherwise) for any theft, loss, mechanical failure or damage to:
7.1.2 the parked vehicle;
7.1.3 any personal property or loose items left within the vehicle whilst on Secure Airparks premises (whether or not during the Parking Period) or:
7.1.4 for any personal property (including travelling luggage) of the customer or any persons travelling with the customer either when on Secure Airparks premises or at the airport.
7.2 Secure Airparks may provide access to electric vehicle charging units (“EVCU”) for customers (subject to Secure Airparks applicable charges in force from time to time). Where you use an EVCU, you do so at your own risk and you:
7.2.1 must ensure and take full responsibility for the compatibility of the EVCU with your vehicle;
7.2.2 use the EVCU properly and in accordance with the operational requirements/instructions of your vehicle;
7.2.3 acknowledge and accept that Secure Airparks cannot advise you as to the use or function of the EVCU or your vehicles interaction with it;
7.2.4 acknowledge and accept that Secure Airparks does not accept any responsibility or liability for any loss, damage or malfunction of your vehicle in consequence of using an EVCU;
7.2.5 acknowledge and accept that Secure Airparks makes no warranty or representation as to the efficacy, efficiency, availability, compatibility or operation of an EVCU;
7.2.6 will pay all charges arising from your use of an EVCU prior to leaving the Secure Airparks premises;
7.3 Nothing in clauses 7.1 or 7.2 above, or these Conditions of Parking generally, shall seek to limit or exclude the liability of Secure Airparks for personal injury or death arising from the negligence of Secure Airparks, however any and all liability for any other loss or damage, and any and all applicable terms implied by statute are excluded to the maximum extent permissible by law.
8. Complaints Procedure
8.1 Nothing in this procedure restricts the customer's right to pursue remedies through the Court.
8.2 Secure Airparks will acknowledge the customer’s complaint in writing within 5 working days.
8.3 Subject to receiving the customer’s co-operation in supplying any additional information which is required in relation to the complaint and (if required) the vehicle being made available for inspection Secure Airparks will deal promptly with the complaint.
8.4 A complaint will initially be dealt with by Secure Airparks customer services department located at the Administration Address.
8.5 Secure Airparks appointed Customer Services Officer (“CSO”) will endeavour to give a written decision in respect of the complaint within 30 days of receiving the same. This period may need to be extended in the event of any delay in the customer supplying further information, which is required, or there being a delay in the vehicle being made available for inspection.
8.6 In the event of a complaint relating to alleged damage to a vehicle, the customer will make the vehicle available for inspection by Secure Airparks prior to any repairs being carried out thereto.
8.7 Any communication in relation to the complaint can be made by e-mail with Secure Airpark’s CSO at firstname.lastname@example.org or by using the customer Service number 0131 33 33 377 or in writing addressed to the CSO at the Administration Address.
8.8 All telephone calls to Secure Airparks are charged at the rate agreed with your telephone provider. Telephone calls may be monitored.
The paragraph headings do not form part of these Conditions of Parking and shall not be taken into account in the construction or interpretation thereof.
10.1 The contract between Secure Airparks and the customer and any person travelling with the customer shall be governed by the laws of Scotland and these Conditions of Parking shall be constructed in accordance with the laws of Scotland and the parties hereby consent to the exclusive jurisdiction of the Courts of Scotland.
11 Prohibited Activities
No person shall, whether by themselves or through any other person, and by way of any act or omission, engage in the following prohibited activities or any other such analogous, unlawful, disruptive or similar behaviour when using the services provided by, or on the premises of, Secure Airparks. The provisions of this clause 11 are not exhaustive:
• No vehicle shall be towed into the car park or enter otherwise than under its own mechanical power and no work or repairs or maintenance to or washing of or cleaning of vehicles by you or anyone on your behalf shall be done in the car park;
• No activity in connection with the selling, hiring or other disposal of the vehicle shall be carried out in the car park;
• No commercial activity shall be conducted from any vehicle within the car park;
• No vehicle shall obstruct any access or circulation area within the car park;
• No vehicle shall park other than within the spaces designated for parking;
• No person shall do anything in the use of the car park that may constitute anti-social behaviour, or cause a nuisance or inconvenience to Secure Airparks or any other user of the car park;
• No vehicle shall cause any unnecessary noise, vibration or exhaust fumes within the car park;
• No vehicle shall be parked so as to take up more than one space designated for parking;
• No person shall do any act or thing which may render invalid, void or vitiate any policy of insurance effected in respect of the car park;
• No person shall park in spaces designated as being reserved unless by prior written approval of Secure Airparks;
• No person shall park in a no parking area or on a double yellow line;
• No person shall park in a disabled parking bay without displaying the required ticket and a valid Blue Badge;
• No person shall deposit in the any rubbish, litter or refuse of any kind in the car park, other than in proper receptacles provided for the purpose;
• No person shall pour or transfer petrol or other fuels into or out of the fuel tank of any vehicle;
• Smoking is not permitted on any part of the Secure Airparks premises, which includes the car park, offices and reception area.
When booking a Secure Airparks Early Bird Product this cheaper parking rate is subject to a no cancel or no amendment policy. Car Registrations can be changed.
The Secure Airparks Standard Rate can be cancelled and amended up to 24 hours before travel. No amendments or cancellations can be made after this time. All amendments and cancellations where applicable can be made on our website.
This website is operated by Secure Air Parks (Edinburgh) Limited.
- the personal information we collect about you;
- why we collect, store and use your information;
- who your information might be shared with; and detect and prevent fraud;
- your rights in relation to your information.
Who we are
Secure Air Parks (Edinburgh) Limited (SC115834) ('we' or 'us') collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘data controller’ of that personal information for the purposes of those laws (ie we are responsible for, and control the processing of, your personal information).
What information we collect?
Personal information provided by you
We collect personal information about you (such as your name, email address, payment details, car registration when you register with us or purchase services from us. We also collect personal information when you contact us, send us feedback/complete customer surveys or participate in a competition.
Sensitive personal information
We do not collect sensitive personal information (which includes information relating to ethnic origin, political opinions, religious beliefs, trade union membership, physical or mental health or condition, sexual life or criminal offence information).
Monitoring and recording communications
We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, fraud prevention and compliance.
You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.
For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.
How will we use the information about you?
We generally process your data under the following lawful grounds:
(i) performance of a contract with you,
(ii) necessary for our legitimate interests (running our business, provision of services, network security, and/or
(iii) necessary to comply with a legal obligation.
We may use more than one lawful ground depending on the specific purpose for which we are using your information. We collect information about you so that we can:
- identify you and manage any accounts you hold with us;
- process and fulfil your booking;
- conduct research, statistical analysis and behavioural analysis;
- if you agree, let you know about other products or services that may be of interest to you—see 'Marketing’ section below;
- detect and prevent fraud;
- customise our website and its content to your particular preferences;
- notify you of any changes to our website or to our services that may affect you;
- improve our services; and Marketing.
We would like to send you information by post, email, telephone, text message (SMS) or automated call about our products and services, competitions and special offers which may be of interest to you.
We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when you register online for an account or where you complete a booking with us.
If you have consented to such receive marketing from us, you can opt out at any time. See 'What rights do you have?’ below for further information.
How long we keep your data for
We will hold your name, address and contact details for 3 years to enable us to fulfil your booking and where required by applicable UK law. We do not store your payment details but will hold limited information regarding your payment for the period we require to retain this information under applicable UK tax law
Who your information might be shared with:
We may disclose your personal data to:
- our agents and service providers; and
- law enforcement agencies in connection with any investigation to help prevent unlawful activity.
Keeping your data secure
We will use technical and organisational measures to safeguard your personal data, and prevent it from being accidentally lost, or used or accessed in an unauthorised way. We limited access to your personal information to those who have a genuine business need to know it, access to your account is controlled by a password and user name that are unique to you and payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology). We also have procedures in place to deal with any suspected data security breach and will notify you and the Information Commissioners Office of a suspected data security breach where we are legally required to do so.
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How can you contact us?’ below).
What can I do to keep my information safe?
If you would like detailed information from ‘Get Safe Online’ on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Transfers of your information out of the EEA
We do not transfer your personal data out with the European Economic Area.
What rights do you have?
Under the current data protection rules you have a number of important rights free of charge. In summary, those include rights to:
- fair processing of information and transparency over how we use your use personal information;
- access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address;
- require us to correct any mistakes in your information which we hold;
- require the erasure of personal information concerning you in certain situation;
- object at any time to processing of personal information concerning you for direct marketing;
- object in certain other situations to our continued processing of your personal information; and
- otherwise restrict our processing of your personal information in certain circumstances.
For further information on each of those rights, including the circumstances in which they apply, please see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation
If you would like to exercise any of those rights, please contact Secure Airparks via any of the methods below. You should provide us with enough information to identify you (eg account number, user name, registration details) and let us know the information to which your request relates. We may contact you to request additional information to identify you if required.
If you would like to unsubscribe from any marketing you can also click on the ‘unsubscribe’ button at the bottom of the email. It may take up to 2 days for this to take place.
How to contact us
If you wish to contact us, please send an email to email@example.com, call us on 0131 333 3377 or write to us at 100 Ingliston Road, Edinburgh, EH28 8AU.