FAQs on Long term parking at Edinburgh airport
I appear to have made a mistake in my booking. What can I do?
At Secure Airparks we understand that mistakes are easily made. The quickest and most convenient method of resolving any difficulties is to go onto our website and go to my booking where you can enter your reference number and email address and make most changes to your booking, or you can log in if you have an account to access all your bookings which if applicable can be amended. If you are still stuck you can contact us via the live chat on our website where a staff member will be on hand to help with any changes or Contact details can be found by clicking ‘Contact Us’ above.
What provisions do you have for disabled customers?
Every aspect of our service is compliant with the Disability Discrimination Act 1995. From our vehicles to our customer waiting areas, we ensure that all customers will enjoy a convenient and comfortable experience while in our hands. If you have any direct queries relating to personal circumstances then please do not hesitate to contact us.
Do I pay when I book?
In order for your booking to be confirmed, Secure Airparks, or its appointed agent must receive payment. For acceptable methods of payment please see our booking conditions.
Why do you say a week is 8 days and a fortnight is 15 days?
Car Parking is charged per day whereas holiday companies charge per night. This means that if you are going away from one Saturday to the next, you will have been away for 7 nights, but this is 8 days parking.
What happens when I get to the Carpark?
On arrival at the car park the entry barrier ANPR will read your car registration and will allow the barrier to lift for Entry/Exit if you have a valid booking for the dates you have booked (please ensure we have your correct car registration), on the barrier lifting you are automatically checked in so please park in any convenient space and keep your car keys. We have 7 bus stops around the car park clearly coloured and numbered so please remember which bus stop you used for your return. The shuttle buses run a frequent service and will transfer you to the airport terminal door (Stance H) in the shortest time possible.
Do you have transport to the Airport?
Yes, the car park has shuttle buses which are included within the price you are quoted for the car parking and these run a frequent service. Secure Airparks recommends you arrive at least 30 minutes before your airline check-in desk opens. It is also important to note that all our transportation is compliant with the Disability Discrimination Act 1995. Secure Airparks prides itself on providing the same high class service to all its customers.
Do I have to Pre-book?
Yes, we would always advise customers to pre-book their Edinburgh Airport Parking as this is the only way to GUARANTEE your space. By doing this, you ensure that our car park is expecting your arrival and you are also able to take advantage of our new self check-in service which will rapidly speed up your arrival process. Pre-booking directly with Secure Airparks also GUARANTEES you the cheapest prices, as our non pre-booking prices are considerably higher.
How Far In Advance Should I Book?
We would recommend that you simply book your parking as soon as you know your final travel dates. Many of our customers book up to a year in advance to guarantee their space and get next year's service, at this year's price!
How often do your prices change?
Secure Airparks monitors all our competitors' prices on a daily basis to ensure that we provide the most competitive prices for Edinburgh Airport Parking to our customers. As a result, our prices can change on a daily basis and so a price quote is only valid at the time of booking. Also, please remember that by booking directly through this website, our prices will not be beaten!
Will My Car Be Removed From The Carpark?
No, but you may have to park it in our adjacent overflow carpark at busy times. Your car will not be driven on public roads.
Do I get to keep my keys?
Yes. We operate a self-parking system and so there is no need for us to keep your keys. Adopting this type of parking offers our customers surety that they will return to their vehicle exactly how they left it.
Will my car be covered by your insurance?
Cars parked with us are insured against damage caused by our staff. Please read our Terms and Conditions for full details.
Is the carpark secure and insured?
All of Secure Airparks Ltd’s car parks have secure perimeter fencing, with security cameras and our premises are manned at all times. All our car parks are the proud holder of the Park Mark Award which is awarded on an annual basis by the Police if our car parks meet stringent criteria. The full Terms and Conditions of Parking and Insurance are displayed at the reception of each site and can also be read here ...
Is your carpark fully manned?
Yes! We have staff on the premises 24 hours a day, every day.
Do you have facilities to Charge Electric Vehicles?
Yes, book one of our Electric Bays located at our reception on our website, the quoted price includes the costs of any electric you would use